INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
You can reach us via:
- Email (response within 24 hours)
- WhatsApp (fastest response)
- Contact form on this page.
What are your support hours?
Our support team is available from 10 AM to 7 PM (Mon–Sat).
How quickly will I get a response?
We usually respond within 2–12 hours, depending on query volume.
I haven’t received my order. What should I do?
First, check your tracking link. If it's delayed, contact us with your order ID, and we’ll assist you immediately.
Can I cancel or modify my order?
Yes, but only if the order hasn’t been shipped yet. Contact us as soon as possible.
I was charged but didn’t receive confirmation. What should I do?
Don’t panic. Share your payment details with us—we’ll verify and confirm your order.
When will I get my refund?
Refunds are processed within 5–7 business days after approval.
Do you have a physical store or office?
Currently, we operate online only.
Can I talk to someone directly?
Yes, you can connect with us via WhatsApp or request a callback.
INFORMATION ABOUT US